where do we ship your order?

Italy

Free shipping

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Shipping times Shipping cost

Delivery

Shipment is free throughout Italy and parcels are delivered within 1/3 business days of receipt of payment.
If you need to receive your parcel faster, you can use express delivery: in 24 - 36 hours the parcel is at your house; if the order does not arrive on time do not worry, you will be refunded the amount of shipment.
You will receive the tracking number to follow your shipment online within 24 hours of your parcel shipment.

Progress of the shipment

You will receive the tracking number to follow your shipment online within 24 hours of your parcel shipment.

Free express change

It is possible to change size and the first time the change is free. We'll send a courier to your house to take the parcel and once we receive it, we will send you the new size free of charge.
The product should never be used and must be in perfect condition (try your shoes on a rug but not on the asphalt and do not throw the box until you are safe of the item).When you ask the chenge of size you just need to tell us the day in ehich you want the courier to come; we'll think to everything else.
The exchange procedure is very simple, there are no forms or difficult programs. Just contact us by email or whatsapp (3924378709) and we will guide you personally.

Refund

If you want to make a return with refund, just send an email to info@aversashoes.com within 15 days after you receive the order. Once we receive the parcel, we will refund the total amount of the purchased products with the exception of 5 € for return shipping within 2 working days.
The product should never be used and must be in perfect condition (try your shoes on a rug but not on the asphalt and do not throw the box until you are safe of the item).You just need to tell us the day in ehich you want the courier to come; we'll think to everything else.

Can i pay cash on delivery?

Yes, for cash payment you can choose between Cash on delivery or PostePay recharge.
If you choose cash on delivery you will pay directly to the courier at the delivery of your parcel, but the shipping will cost 10.00 €.
We recommend you to pay by charging our PostePay; in this way you will keep the advantage of free shipping. How does it work? You can make a recharge on our PostePay from any post office and from any Lottomatica or Tobacco Shop (you will receive the few and simple directions by mail to completed order).

Did you pay cash on delivery??

If you want to claim the return and you have paid in cash (on delivery or Postpay Recharge) you will need to provide us an IBAN code to receive the refund.

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